Elena Fowlkes is a policy and operations leader with over 15 years of experience driving systemic reform, operational modernization, and equity-centered change across government and nonprofit organizations. She specializes in turning complex challenges into opportunities for sustained improvement—bridging policy analysis with practical implementation to deliver measurable results.

 

As the founding Director of the Maryland Office of the Taxpayer Advocate, Elena built the state’s first independent taxpayer advocacy function from the ground up, championing taxpayer rights and designing systems that promote transparency, fairness, and trust. Previously, as Assistant Director of Operations at the DC Office of Tax and Revenue, she led multiple cross-functional teams to improve service delivery, strengthen stakeholder engagement, and establish performance frameworks that enhanced organizational accountability and customer experience.

 

Elena’s leadership philosophy blends strategic vision with operational precision. She has a proven record of identifying systemic issues, designing reforms that align with mission and equity goals, and implementing processes that endure beyond leadership transitions. Her work has influenced national discussions on taxpayer rights, government accountability, and data-driven service delivery, with presentations at leading forums such as the Federation of Tax Administrators, NESTOA, and the International Taxpayer Rights Conference.

 

Whether advising executive teams, leading reform initiatives, or guiding public institutions through transformation, Elena brings clarity, collaboration, and measurable impact to every project. She is committed to helping organizations strengthen performance, build public trust, and sustain meaningful change.